Last Updated: September 17, 2026
At Allied Star BMT, we aim to provide quality hardware, building materials, tools, fittings, and related products that meet our customers’ requirements. We carefully handle orders before dispatch to ensure that products are supplied according to the confirmed order.
This Refund & Return Policy explains when products may be returned, exchanged, or considered for a refund.
Products may be eligible for return if:
The wrong product was supplied by Allied Star BMT.
The product received is damaged or defective.
The product does not match the confirmed order.
The product has a manufacturing defect that existed before delivery.
Customers should contact us as soon as possible after receiving the order if there is an issue.
Returns may not be accepted for:
Products that have been installed, modified, altered, or used.
Products damaged due to incorrect handling, storage, installation, or misuse.
Custom-made, specially ordered, or customized products.
Products returned without prior approval.
Products that are incomplete or missing original components or packaging where applicable.
Products damaged after delivery due to circumstances outside Allied Star BMT’s control.
Certain products may have additional return conditions depending on their manufacturer, supplier, or nature of use.
Customers should inspect their products upon delivery.
If you receive a damaged, defective, or incorrect product, please contact Allied Star BMT as soon as possible and provide:
Order or quotation details
Product name or description
Details of the issue
Clear photographs or videos of the product and packaging, where applicable
We may request additional information to assess the issue before approving a return or replacement.
All returns must be approved by Allied Star BMT before the product is sent back.
Once the return request is reviewed, we will inform the customer whether the product qualifies for return, replacement, exchange, or another appropriate resolution.
Products returned without prior approval may not be accepted.
Approved returned products should, where applicable:
Be unused and in their original condition.
Include all relevant accessories, components, and packaging.
Be securely packed to prevent damage during transportation.
The condition of the returned product may be inspected before a replacement or refund is processed.
Where a product is confirmed to be incorrect, damaged, or defective due to an issue attributable to Allied Star BMT, we may offer a replacement or exchange, subject to product availability.
If the same product is unavailable, Allied Star BMT may discuss an alternative product or another suitable resolution with the customer.
8. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.
Refunds may be subject to deductions for applicable delivery, transportation, handling, or other charges where permitted and where such charges were not caused by an error or defect attributable to Allied Star BMT.
For orders that have not yet been fulfilled, any applicable refund will be assessed based on the order status and agreed terms.
If a return is required because Allied Star BMT supplied an incorrect, damaged, or defective product, Allied Star BMT may arrange or cover reasonable return-related costs, subject to prior approval.
If a customer requests a return for reasons unrelated to an error, defect, or damage attributable to Allied Star BMT, the customer may be responsible for applicable transportation, delivery, collection, or handling charges.
Bulk, project-based, customized, or specially sourced orders may have different return and cancellation conditions.
Such conditions may be agreed upon in the quotation, sales order, invoice, or other written confirmation before the order is processed.
Cancellation requests should be made as early as possible.
An order may not be cancellable once it has been processed, dispatched, specially sourced, customized, or otherwise committed to by Allied Star BMT.
Any applicable cancellation charges or refund conditions will depend on the order status and the agreed terms.
Some products may be covered by a manufacturer or supplier warranty.
Where applicable, warranty claims may be subject to the manufacturer’s or supplier’s terms and conditions. Allied Star BMT may assist customers with the claim process where appropriate, but the final warranty decision may rest with the relevant manufacturer or supplier.
All returned products may be inspected before a final decision is made.
If an inspection determines that the issue resulted from misuse, improper installation, unauthorized modification, incorrect storage, or other customer-related circumstances, the return or refund request may be declined.
Once a refund has been approved, processing time may vary depending on the payment method, banking institution, or other payment service involved.
Allied Star BMT will process approved refunds within a reasonable period, subject to the applicable payment and banking procedures.
Allied Star BMT reserves the right to update or modify this Refund & Return Policy when necessary.
Any changes will be posted on this page with an updated “Last Updated” date.
For return, exchange, refund, or order-related inquiries, please contact us:
Allied Star BMT
Warehouse No. 13, Al Qusais Industrial Area 1,
P.O. Box No. 20253, Doha Road,
Dubai, United Arab Emirates
Phone: +971 4 258 6899
Email: info.alliedstarbmt@gmail.com
Website: alliedstarbmt.ae
By placing an order with Allied Star BMT, the customer acknowledges and agrees to the applicable terms of this Refund & Return Policy, along with our Terms & Conditions and other applicable policies.
